Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Right to Refuse

Connemara Smokehouse reserves the right to refuse the sale of goods.

Currency

All Prices are in euros. Our invoices are issued in euro only. Exchange rates on the day of card processing will apply.

Irish Law

These Terms and Conditions are governed by Irish Law. The place of litigation is the Republic of Ireland.

Secure Payment

We accept Visa & Mastercard credit cards and Irish Laser.  You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order.  In the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason, we will contact you.

Shipping And Handling

We deliver to Ireland, Northern Ireland, the UK, Channel Islands, Austria, Belgium, Denmark, France, Germany, Greece, Holland, Italy, Luxembourg, Portugal, Spain, Sweden, Switzerland, Andorra, Norway, Finland, Liechenstein.

We ship on Mondays & Tuesdays (except for bank holidays)

We use DPD, DHL or UPS for all our deliveries. These couriers do not operate on Saturdays, Sundays and national or local holidays.

Shipments may be subject to local custom inspections, which may incur charges and delays. These are outside of our control. Local taxes and duties must be paid by the recipient. Connemara Smokehouse cannot be held responsible for any delays in overseas deliveries due to collection of these duties and taxes or delays due to customs inspections.

Delivery Schedule

We are not responsible for any delays in delivery due to local holidays at the destination. It is the customer’s responsibility to make sure that the scheduled delivery date does not fall on a holiday and that the delivery is not delayed by a holiday during the delivery period.

Correct address and contact phone details must be supplied. All orders must include the post code and the contact telephone number of the recipient. The courier company is not obliged to make extensive inquiries to arrange delivery.

A signature is required as a proof of delivery.

Delays in transit are the sole responsibility of the courier company, unless the delays are caused by the customer by providing incomplete or incorrect address details. Connemara Smokehouse does not accept responsibility for such delays and will not give refunds or replacement orders.

During the Christmas period standard delivery times are affected and we cannot guarantee a delivery on exactly the dates requested.

The delivery charges are automatically added to the cost of the product as part of the process of submitting the order online. The delivery charges can be seen before proceeding to the checkout.

Where possible an automated email will be sent by the courier company to the customer (who placed the order), on the day of dispatch to enable the customer to track the shipment.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

There is no VAT on any of our products.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us on our online Enquiry Form, alternatively, you can call on 095 23739 (International +353 95 23739) or fax us on + 353 95 23001 or write to us at Connemara Smokehouse, Ballyconneely, Co. Galway, Ireland.

Privacy Policy Connemara Smokehouse will not share your e-mail addresses or personal information with third parties. We maintain a strict ‘No Spam’ policy that means we do not sell, trade, or rent any personal information to others.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Cancellation Policy

Orders can be cancelled in writing, (by email, fax or letter) up to 72 hours before the scheduled shipment date. Once the goods have been dispatched, cancellation of the order and refund is not possible due to the perishable nature of the goods.

Faulty or Damaged Goods

If the goods delivered are incorrect or if they are faulty or damaged we will,  either give a refund or resend the order. The complaint must be received within 5 working days.

Data Protection

Any data given by the customer is used only to process orders. Credit card details are not stored online, so no unauthorised person can gain access top them.

Force Majeure

We assure our customers that we will do our best to meet their requirements. Variations or cancellations may be necessary due to unforeseen circumstances such as an Act Of God, war, bad weather conditions, strike actions, labour disputes, fire, floods or other causes beyond the control of Connemara Smokehouse.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.